Claire Robinson, Registered Manager
I joined The Thorns Retirement Home in February 2016 and became the Registered Manager in August 2016. I have been working towards this role for twenty five years since the age of sixteen when I first took on the role as a care assistant. Within this time period I have studied a BTEC National Diploma in Social Care and a BA (Hons) Degree in Sociology at the University of Lancaster.
In 2007 I made the decision to study Nursing at the University of Cumbria, this felt like a natural progression and I was passionate about excellent standards of care. During this time, I gained lots of experience working on the orthopaedic wards and theatre, Cardiology, outpatients departments and completed my management placement with the District Nurses team. Having qualified as a registered nurse in 2010, I then worked in the care sector for almost six years, which I thoroughly enjoyed and gained lots of valuable experience, developing my communication skills, decision making and clinical knowledge.
I am passionate about delivering excellent standards in care and inspiring staff to do the same and reach their full potential. I have a genuine, kind and caring attitude and work towards ensuring everyone is addressed as an individual and is happy, safe and are treated with respect and dignity at all times and I reflect on how I would want my own parents or grandparents to be cared for. At this current time I am studying a Level 5 Diploma in Leadership and Management and hope to develop further in the future.
Health Care Assistants
At The Thorns Retirement Home we pride ourselves in having genuine, kind and caring health care assistants who promote a happy environment, in order for individuals to thrive. We promote laughter, fun and engaging conversations and are able to empathise, be compassionate and understanding. We promote independence yet are there to assist at any given opportunity if residents require support. We encourage staff to sit with the residents and have conversations, whether it be about their own concerns and needs or their lives and interests.
The staff undergo mandatory training and the Care Certificate, in order to develop their knowledge and to provide excellent standards of care, which is safe and effective. It is important to empower the health care assistants so we also provide in house training such as Fire training, COSHH and equality and diversity. We also visit other venues to gain further knowledge about the Mental Capacity Act and Safeguarding. Professional development is so important at The Thorns and staff qualifications range from NVQ Level 2, 3 and 4. A senior member of staff is currently studying the Level 5 Diploma in Leadership and Management.